Celcom Broadband

I signed up with celcom broadband last year. I took the unlimited package for "unlimited" access to internet. =,="

Mid of last month, I called up and ask why I can't connect to internet. Following are the conversation between me(A) and the Celcom customer service operators(B).

A: Hello, I can't connect to celcom broadband.
B: OK, I need you to do some troubleshooting... bla bla bla....
(process continued and done)

A: I've tried all your solutions. But nothing works...
B: Ok, I will transfer you to our broadband support department. Please hold the line. I will transfer your call to main menu and you press 3 to connect to the broadband support.
A: Huh? Oh.. ok lor... (you are not broadband support mer? then why are you guiding me through all those trouble shooting?)

Phone call was transfered to main menu, I press 3 to select broadband support. Then, they let me listen to some advertisments... no one pick up so I had to press 0 to talk to an operator(C).

C: Thank you for calling Celcom, This is C speaking, how may I help you?
A: Hello, is this the Broadband support? @@"
C: No sir, we are the customer service operators.
A: Huh? 5 minutes ago your friend over there said will transfer me to main menu and press 3 for broadband support wor... How come I am talking to you?
C: Er... Please hold the line and let me transfer you to main menu, and you can press 3 to select broadband support.
A: Er... OK lor... =,=" (@#$%^!!!)

Phone call was transfered to main menu, I press 3 to select broadband support. Then, they let me listen to some advertisments... no one pick up so I had to press 0 to talk to an operator(D).

D: Thank you for calling Celcom, This is D speaking, how may I help you?
A: Hello, is this the Broadband support? (@#$%^!!!!!)
D: No sir, we are the customer service operators.
A: What? (@#$$%!!!!) This is the 3rd time your colleagea said they will transfer my call to main menu. And I should press 3 to get to braodband support. Can't you guys just directly pass the line over there? @@"
D: Sorry to hear about that(Yeah you should!!! @#$@#@!!!), please hold, I will see what I can do.

Phone call was transfered to Celcom Broadband(Finally!!!)

E: Elo~ Mr Fox is it? I am from broadband support how may I help you?
A: Elo~ I got no energy to explain d... can you please look through the log file of my case and find out what happened?
E: Sorry sir, I understand that you can't connect to internet. But I need to do troubleshooting with you first...
A: (WTF!!! Again?) Huh? Agian? I thought I already did all those...
E: Sir, we have to go thru all the steps to ensure we can find out what is really wrong.
A: Ok lor....
(process continued and done)

E: Ok, now I m sure that there is nothing wrong with your account. I will log a report for you. Within 3 working days our network engineers will investigate and get back to you.
A: .... Ok lor... =,="

2 days later, my phone rang.

F: Mr Fox, we had checked your area there is nothing wrong with our network. And after check through our system. I found out that your usage had over limit.
A: I thought I signed up with Celcom for the unlimited access...
F: Yes sir, but we have a policy that once your usage is more than 5 GB a month. Your connection speed will be controlled. But you are sill able to connect to internet.
A: But I can't connect to internet.
F: Ok... let me see, oh... Your usage for this month has already reached 11GB++ so, I think your account has been temporarly banned.
A: Huh? I thought you said I am supposed to be able to connect to internet with the controlled bandwidth.
F: Yes sir, but I think once you exceeded too much the system automatically banned you.
A: .... So? When can I get access again?
F: Let me see... Ok, by the 8th June, Your account usage will be reset. By then, you should be able to connect.
A: OK lor... =,="

So, on the 8th, I was so happy to try to connect again... And I called for 2 more times for help. The result is... I was still unable to connect... I tried once a day until just now...

A: Hello, I am unable to connect to Celcom Broadband. I called for so many times and the problem remains the same.
G: Ok sir, let me guide you to do some trouble shooting first.
A: I tried all your solutions before...
G: Sir, you have to go thru all the procedure to make a report.
A: (@#$$@$#!!!!!) Oklor....
(process continued and done)

G: Sir, please try step 1 again.
A: Huh? I thought we finished that just now, but nothing works.
G: Sir, you have to go thru all the procedure to make a report.
A: (STOP TRYING TO HELP ME BUT HELP ME!!!! @#$$@#!!!) Can't you just get your broadband support to help me? I went through all these so many times already. And I know it won't work!
G: Er... Please hold...

Phone call was transfered to Celcom Broadband(Finally!!!)
H: Mr Fox, I understand that you are unable to connect to internet.
A: Yes.
H: Let's go through some trouble shooting.
A: (Not Again! @#$%@#!) Er... I just went thru 1 long session with your friend earlier. Do we have to go through that again?
H: No sir. This is a totally different steps of trouble shooting.
A: Ok lor... (WTF!!! But what choice do I have here?? @#@!#@$@!!!)
(process continued and done)

H: Sir, I think this is your modem having some problem.
A: Huh? Now only you guys tell me...
H: You should contact your dealer...
A: Huh? Do you mean the shop I bought the modem?
H: Er... yes. There is nothing wrong with the network and the sim card. So it should be your modem probelm lar.
A: (@#@!$@$!!! ) Why have to take so long to identify a modem problem? You guys should have let me know from my first few calls.
H: Sorry sir, there is nothing I can do here. Is there anything else I can help you with?
A: (@#$%!!! You can help me mer?) Nothing...

How do you guys feel about this? Unlimited package that has a limit. And the customer service that is hopeless.... =,=" Arghhh!!!